Seven Chatbot Design Considerations For The African Context

Seven Chatbot Design Considerations For The African Context
And Why It Will Be Applicable In Most Countries Where Users’ First Language Is Vernacular.

In most parts of the world, the first language or home language of people are not one of the major languages. The problem here is is that the big cloud Conversational AI providers only make provision for the major languages.

This impediment in available languages is understandable from a commercial perspective.

However, it leads to the scenario where chatbots or conversational agents are rolled out in a language which is widely spoken a particular target region. But, is not the first or home language of users.

Hence for the Southern African region, most-all chatbots are only available in the English language for obvious reasons.

The challenge lies in this…

Users interact with a conversational agent, not using their home or first language; but a second or even third language. Being English. This use of a non-first-and-familiar language leads to a few design elements to keep in mind.

These considerations include what to expect from the user, and conversation design considerations from a dialog perspective.

In this article you will read about seven design principles to keep in mind when designing and developing conversational experiences for users, not interacting in their first language.

Read More Here:
https://cobusgreyling.medium.c....om/seven-chatbot-des